Returns & Exchanges

At drNC Skin, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy for products in their original, unopened condition.

1

Initiate Your Request

Contact our customer support team via email with your order number and reason for return to receive a Return Authorization (RA) number.

2

Prepare Your Package

Securely pack the unused items in their original packaging, ensuring the RA number is clearly marked on the outside of the box.

3

Ship It Back

Send your package using a trackable shipping service to our distribution center; please note that customers are responsible for return shipping costs.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing